Kickstart your ServiceNow HRSD journey in 12 Steps

Introduction

Which is the easiest module to learn in ServiceNow after ITSM?

The answer is simple.

ServiceNow HRSD full form is Human Resource Service Delivery.

Human Resource Service Delivery (ServiceNow HRSD module) improves productivity by making the life of employees easier. The best part is that ServiceNow HRSD provides the all-important guidance to the employees and nevertheless, it is an awesome platform for HRs as well.

Prerequisites to learn HRSD Module in ServiceNow 

First of all, you need to set up your ServiceNow instance

How to do that?

• Search ‘Personal instance ServiceNow’ on Google and open the PDI link (from the official ServiceNow website)
• Sign up on the website
• Request the Instance (Based on Version)
• Access your instance successfully
• Install all required plugins 

Always try to remember this fact that you need to get your fundamentals covered

How?

The answer is the NowLearning CSA course. It is very important and easy to learn and understand the concepts. It gives you a very good idea about the platform as an admin and a good starting point for a ServiceNow Developer.

If you are wondering how to complete the CSA NowLearning course at the earliest, stay tuned. But for now, do understand the videos and the project mentioned in the course will give you a sufficient amount of content you need to proceed with the HRSD.

The Next Prerequisite (Optional)

The next step is to cover the scripting part.

It is good if you appear for the NowLearning Certified Application Developer course, but I would treat it as an add-on because that is something that can be covered after you are done with ITSM. But if you want to understand scripting from scratch, I have added a complete end-to-end structure on how you can Master ServiceNow scripting.

I would also highly recommend understanding ITSM as you might need multiple modules to practice from. I have already curated a Complete path for ITSM. Please go through it, if possible.

Path to learn HRSD 

Let’s not wait any longer, and here is your 45-day plan to learn and understand HRSD module in ServiceNow:

Day 1-2

[i] Basics of HR Service Management

Day 3-5

[ii] HR and IT Implementations

Day 6-7

[iii] State Flows vs Workflows

Day 8

[iv] Roles (HR Related)

Day 9-11

[v] Activate HR Service Management

Day 12-15

[vi] Activate HR Performance Analytics (Real-time analytics via Dashboards)

Day 16-24

[vii] Automated HR Processes

Day 25-27

[viii] HR Administration

Day 28-30

[ix] HR Knowledge Management

Day 31-36

[x] HR Cases and Self-Service Portal

Day 37-39

[xi] HR Management and ServiceNow HRSD COE

Day 40-45

[xii] Workday Integration

How to Practice these topics/ Resources?

We have so many resources these days to refer to. Let’s talk about some of them for ServiceNow HRSD:

• YouTube
• NowLearning
• ServiceNow Docs
• ServiceNow Community 

This is a small list as we have plenty of platforms. But let me tell you the fact – All of them have some pros and cons associated with it. I can tell you the best way that I feel to figure this out : 

• Refer to the ServiceNow HRSD path mentioned above.
• Search these topics on NowLearning and try to practice it on your PDI.
• If not satisfied, move to ServiceNow Community/ YouTube and search that topic. 

This is more than enough. At the end of the day, the key is to practice as much as you can after understanding the concepts.

How to achieve this?

• Be consistent
• Spend at least 1-1.5 hours per day and then 45 days are more than enough to get these basics covered
• Hands-on practice is a must

Associated Certifications

We have already discussed the certifications from the perspective of the prerequisites, which are the CSA (Certified System Administrator) and the optional CAD (Certified Application Developer) certifications and these two will give a lot of boost before you start with the ServiceNow HRSD.

But for the specific Human Resource Service Delivery module, we have servicenow HRSD/ ServiceNow HR Service Delivery certification: CIS-HRSD (Certified Implementation Specialist – Human Resource Service Delivery). It is a very good HRSD certification and covers most of the skills one usually needs to acquire for HRSD.

Why should one stick to this plan?

To make things clear, this plan is good for a basic understanding of the module. For in-depth knowledge, you need to stick with it and have decent implementation experience.

Now once you have the basic and implementation experience of the above topics covered, time to understand other concepts that are relevant to some advanced topics.

How to go from Basic to Advanced?

These are the few things that should be your next steps to go deep into ITSM :

• HR Service Delivery Workflows to automate complex HR processes. 
• Virtual Agent to reduce the burden on HR teams
• Mobile Capabilities to allow HR employees to access HR service via Mobile Devices.
• HR Workspace to provide a modern interface for HR agents.
• Integration with other systems like Payroll and Employee Benefits to ensure data consistency.

Features of HRSD

You might be wondering why you should understand ServiceNow HRSD. 

What makes it unique?

So here is why you should learn ServiceNow HRSD

• It gives you a very good idea for ServiceNow basic implementation alongside ServiceNow ITSM
• It makes your way easier to learn other modules in the future 
• HRSD is responsible for the increase in productivity  
• HRSD helps save a lot of time and confusion 
• HRSD is responsible for boosting the business continuity 
• Faster resolution of issues is possible with the help of ServiceNow HRSD

ServiceNow HRSD Job Prospects 

Even though ServiceNow has advanced a lot and now has captured the market in the form of implementing so many modules, HRSD has its importance. The HRSD Market is still growing. ITSM still is the clear winner when it comes to hiring, but HRSD is not too far behind.

If we want to sum up, then we can only say about HRSD is – Easier to learn and implement with a decent demand in the market.

FAQs